According to a report by Green Car Congress, J.D. Power recently published its latest study related to automakers' smartphone apps. The study, entitled "J.D. Power OEM E.V App Benchmark Study" suggests that vehicle owners in the U.S and Europe are using such apps much more than they once were, and this is especially true of electric car owners.

While owners of gas-powered cars can certainly stand to benefit from smartphone apps, the technology has proven especially useful for E.V owners who tend to use it to check their E.V's range and charging status, among a host of other features, such as those that help E.V owners map out travel routes, find E.V charging stations, precondition their vehicles, and much more.

J.D. Power evaluated 15 electric models in the U.S and six in Europe, with a focus on smartphone apps from 20 different automotive brands. The study, which was completed in March 2022, questioned over 1000 E.V owners in the U.S. Based on its findings, J.D. Power revealed in its study that over 50 percent of electric vehicle owners surveyed use their brand's smartphone app "at least half of the time they drive."

That said, J.D. Power points to Tesla as a leader when it comes to its smartphone app. In addition, it notes that many legacy automakers are also doing a solid job with their smartphone apps. However, some startup E.V companies appear to be struggling to craft apps that are as quick, feature-rich, and highly functional as Tesla's.

To be clear, the study found that the best-performing apps are FordPass, Genesis Intelligent Assistant, Kia Access, MyHyundaiTesla, and the Tesla mobile app.

Tesla is the E.V sales leader across the globe, though some notable startups have recently come to market, including Lucid and Rivian. Based on JD Power's expert benchmarking, it was found that such E.V startups are having trouble with mobile-app-related features, content, and overall functionality. Director of automotive consulting at J.D. Power Europe Fabian Chowanetz shared via Green Car Congress:

"New E.V start-ups need to better understand consumer expectations, ensuring that their mobile apps meet the standards of established E.V manufacturers like Tesla and other brands that already put a lot of work in their digital offerings. Many of these new players in the E.V market are not providing the necessary app content that owners are seeking.

Source: Re-posted and Summarized from Steven Loveday at insideevs.

My Take: The secret is in the software guys. Gotta catch up to Tesla if you hope to survive.

Re Posted From: EV Startups Cant Match Tesla

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According to a report by Green Car Congress, J.D. Power recently published its latest study related to automakers' smartphone apps. The study, entitled "J.D. Power OEM E.V App Benchmark Study" suggests that vehicle owners in the U.S and Europe are using such apps much more than they once were, and this is especially true of electric car owners.

While owners of gas-powered cars can certainly stand to benefit from smartphone apps, the technology has proven especially useful for E.V owners who tend to use it to check their E.V's range and charging status, among a host of other features, such as those that help E.V owners map out travel routes, find E.V charging stations, precondition their vehicles, and much more.

J.D. Power evaluated 15 electric models in the U.S and six in Europe, with a focus on smartphone apps from 20 different automotive brands. The study, which was completed in March 2022, questioned over 1000 E.V owners in the U.S. Based on its findings, J.D. Power revealed in its study that over 50 percent of electric vehicle owners surveyed use their brand's smartphone app "at least half of the time they drive."

That said, J.D. Power points to Tesla as a leader when it comes to its smartphone app. In addition, it notes that many legacy automakers are also doing a solid job with their smartphone apps. However, some startup E.V companies appear to be struggling to craft apps that are as quick, feature-rich, and highly functional as Tesla's.

To be clear, the study found that the best-performing apps are FordPass, Genesis Intelligent Assistant, Kia Access, MyHyundaiTesla, and the Tesla mobile app.

Tesla is the E.V sales leader across the globe, though some notable startups have recently come to market, including Lucid and Rivian. Based on JD Power's expert benchmarking, it was found that such E.V startups are having trouble with mobile-app-related features, content, and overall functionality. Director of automotive consulting at J.D. Power Europe Fabian Chowanetz shared via Green Car Congress:

"New E.V start-ups need to better understand consumer expectations, ensuring that their mobile apps meet the standards of established E.V manufacturers like Tesla and other brands that already put a lot of work in their digital offerings. Many of these new players in the E.V market are not providing the necessary app content that owners are seeking.

Source: Re-posted and Summarized from Steven Loveday at insideevs.

My Take: The secret is in the software guys. Gotta catch up to Tesla if you hope to survive.

Re Posted From: EV Startups Cant Match Tesla

Auto Helpers